Privacy Policy

Effective Date: 1 March 2026
Last Updated: 1 March 2026

1. Introduction

This Privacy Policy explains how Vernovision (Pty) Ltd ("we", "us", or "our"), operating the ProductPreview platform at previewmyproducts.co.za, collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and other applicable South African legislation.

ProductPreview is a product visualisation platform that allows website visitors to upload photographs of their homes and preview how various products (such as garage doors, gates, windows, and fencing) would appear when installed.

2. Information Officer

Our designated Information Officer can be contacted at:

• Name: Ian Cahn
• Email: hello@iancahn.com
• Phone: 082 439 2825

3. What Information We Collect

We collect the following categories of personal information:

3.1 Information You Provide Directly

• Photographs: Images of your home uploaded through the visualisation widget.
• Contact Details: Name, email address, and phone number submitted through lead capture forms.
• Product Preferences: The products you select for visualisation.

3.2 Information Collected Automatically

• IP Address: Used for rate limiting and abuse prevention.
• Browser and Device Information: Browser type, operating system, and screen resolution to optimise widget display.
• Usage Data: Pages visited, widget interactions, and visualisation requests.
• Cookies: Essential cookies required for the widget to function. We do not use advertising or tracking cookies.

4. Purpose of Processing

We process your personal information for the following purposes:

• Service Delivery: To generate product visualisations based on your uploaded photograph and product selection.
• Lead Referral: To forward your contact details and visualisation results to the manufacturer or retailer whose website you are using, so they can follow up on your enquiry.
• Platform Operation: To monitor usage, enforce service limits, prevent abuse, and maintain platform security.
• Improvement: To analyse aggregated, anonymised usage patterns to improve our service quality.
• Communication: To respond to queries or support requests you submit directly to us.

5. Legal Basis for Processing

We process your personal information based on the following lawful grounds under POPIA:

• Consent: By uploading a photograph and submitting your details through the lead capture form, you consent to the processing described in this policy.
• Legitimate Interest: We process IP addresses and usage data to protect the platform from abuse and ensure fair use.
• Contractual Obligation: Processing necessary to deliver the visualisation service you have requested.

6. Who We Share Your Information With

We may share your personal information with the following parties:

• Manufacturer/Retailer Clients: The company whose website you used the visualisation widget on will receive your contact details and visualisation results so they can respond to your product enquiry. Each manufacturer only receives information from their own website visitors.
• Service Providers: Third-party providers who assist us in operating the platform, including cloud hosting providers, AI processing services, and database services. These providers are contractually bound to protect your information.
• Legal Obligations: We may disclose information where required by law, regulation, or court order.

We do not sell your personal information to any third party.

7. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encrypted data transmission (SSL/TLS).
• Secure cloud hosting with access controls.
• API key authentication and domain restrictions.
• Rate limiting to prevent unauthorised bulk access.
• Regular security reviews.

8. Retention of Information

• Uploaded Photographs: Temporarily stored for the duration of the visualisation session. Images are automatically deleted within 24 hours of processing unless you request otherwise.
• Generated Previews: Retained for up to 30 days to allow the relevant manufacturer to follow up on your enquiry, after which they are deleted.
• Lead Information: Contact details submitted through the lead form are retained by the relevant manufacturer in accordance with their own privacy policy. We retain a record for billing and service delivery purposes for up to 12 months.
• Usage Logs: IP addresses and usage data are retained for up to 90 days for security and abuse prevention purposes.

9. Your Rights Under POPIA

You have the following rights in relation to your personal information:

• Access: You may request confirmation of whether we hold personal information about you and request access to that information.
• Correction: You may request that we correct or update inaccurate personal information.
• Deletion: You may request that we delete your personal information, subject to any legal obligations requiring us to retain it.
• Objection: You may object to the processing of your personal information on reasonable grounds.
• Withdrawal of Consent: You may withdraw your consent to processing at any time, which will not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our Information Officer at privacy@previewmyproducts.co.za. We will respond to your request within 30 days.

10. Children's Information

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or guardian. The visualisation widget is intended for use by homeowners and adult decision-makers.

11. Cross-Border Transfers

Your information may be processed by service providers located outside of South Africa. Where this occurs, we ensure that adequate safeguards are in place as required by POPIA, including contractual obligations on service providers to protect your information to a standard comparable to POPIA.

12. Cookies

Our widget uses only essential cookies required for it to function correctly (such as session management and security tokens). We do not use marketing, advertising, or third-party tracking cookies. No cookie consent banner is required as we only use strictly necessary cookies.

13. Third-Party Websites

The ProductPreview widget is embedded on manufacturer and retailer websites. This privacy policy applies only to information collected through the widget itself. The host website's privacy policy governs information collected by that website independently.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

15. Complaints

If you believe that we have violated your privacy rights, you may lodge a complaint with the Information Regulator:

• Website: https://inforegulator.org.za
• Email: complaints.IR@justice.gov.za
• Tel: 012 406 4818

16. Contact Us

For any questions about this Privacy Policy or how we handle your personal information:

• Email: privacy@previewmyproducts.co.za
• Website: https://previewmyproducts.co.za